U.S. Cellular National 450

Customer Rating: 2.5
by missa -- August 1st 2006 -- maryville, TN

I have been with US Cellular since 98, and am now changing companies. They do not keep up with other companies offers, my bill is always wrong, and they are often less that honest. I found out when I went to cancel my plan I had 2 more months left than I thought- they had rolled over from a past plan change- and I was not told this when I made the change. I have noticed I am losing calling areas rather than gaining. Maybe all companies are this way, but I am definitely ready for a change!!

Customer Rating: 1.5
by Carla -- July 8th 2006 -- Eureka, CA

I have been a us cellular customer for over ten years. Originally I was with a different company and got charged for calls from Maine, when I was only ten miles from my home. They refused to reverse charges and we left. I have had a similar problem with us cellular, at least they reverse the roaming charges. I am extremely disappointed with the customer service and coverage. They appear to have good rates, but that does you no good if you can't call out or drop calls. I have taken my phone out of the country on two occasions on both occasions I went in and asked if I needed to do anything to use the phone I was told no. Did it work absolutely not! When I came back and was complaining and a friend asked me if I had a Sim card....don't you think they should of mentioned that....possibly sold me one? Oh and don't get me started on the lost phone sent in for repair.

Customer Rating: 5
by Heather Jones -- May 23rd 2006 -- medford, OR

I have only good things to say about US Cellular. I've now been with them over 7 years. The plans offer more anytime minutes then anyone else and free incoming calls. Their customer service has always been wonderful over the phone and in the office.

Customer Rating: 2
by Dave -- May 12th 2006 -- Milwaukee, WI

PITIFUL, ATROCIOUS, FRUSTRATINGLY POOR SERVICE. I'M DONE. I will no longer use US Cellular company after hours and hours of some of the worst customer service of any company in any industry. I have had approx. 7 different Kyocera phones break down and need replacement, once 3 different phones in one day. Yesterday, I added a share talk line, and without my permission the company changed my access passwords. It took over a year and filling out a form 3 TIMES for credit card payments to take affect on one of my corporate accounts. Ridiculous long lines for service tech who is in only a few days a week, while other employees sit around staring at you instead of helping. These and other problems from a company that years ago had really good service. Good bye and good riddance.

Customer Rating: 2.5
by Jean -- March 4th 2006 -- Norwalk, WI

I've been with US Cellular since Dec 1999. I live rurally so I had a bag phone (analog). Loved it. Great reception, no dropped calls. Then 3 years ago, I changed my plan and they told me I had to use a digital phone. Poor reception, dropped calls. My husband and I have the same type of phone. We can both be sitting in the car and one of the phones will go to roam while in local service area. Have to constantly watch my bill. Rates are getting any cheaper for the services. Rural areas shouldn't have to suffer these problems.

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